Nanoptix Manuals & User Guides

Reliable Transaction Printing Solutions

Nanoptix Inc. is a leading global provider of specialized thermal direct printers, transaction terminals, and software solutions. Headquartered in Dieppe, New Brunswick, Canada, the company designs and manufactures robust hardware tailored for the harsh demands of the gaming, lottery, and kiosk markets. Its flagship products, such as the PayCheck NextGen and High Speed Video Lottery (HSVL) printers, are renowned for their speed, reliability, and ease of maintenance.

With over two decades of experience, Nanoptix focuses on future-proof technology using industry-standard communication protocols. The company provides comprehensive support for its hardware, including firmware upgrades, Windows and Linux drivers, and modular components for easy serviceability.

• How do I update the firmware on my Nanoptix PayCheck NextGen printer?

  To update the firmware, download the firmware file from the Nanoptix support site to a FAT32-formatted USB flash drive. Insert the drive into the printer while it is powered off, then power the printer on. The update process will start automatically and takes a few minutes.

• What type of paper does the Nanoptix HSVL printer use?

  The Nanoptix HSVL (High Speed Video Lottery) printer uses qualified thermal paper rolls. Supported widths typically include 80mm, 83mm, 60mm, or 58mm depending on the configuration, with a maximum roll diameter of 150mm.

• What do the LED lights on the Nanoptix printer indicate?

  Generally, a solid or slow-blinking green LED indicates the printer is ready or operating normally. Red or fast-blinking LEDs often indicate an error status, such as paper out, door open, cutter error, or download mode active.

• Where can I find drivers for Nanoptix printers?

  Drivers for Windows and Linux are available on the Nanoptix website under the 'Product Support' section for your specific printer model.