Ecobee Manuals & User Guides

Ecobee Inc. is a Canadian home automation company that serves as a leader in the smart thermostat market. Founded with the goal of reducing environmental impact while improving comfort, Ecobee introduced the first Wi-Fi-enabled smart thermostat. Today, the company offers a comprehensive suite of smart home products, including intelligent thermostats with room sensors, smart light switches, and home security cameras. These devices integrate seamlessly with major platforms like Amazon Alexa, Apple HomeKit, Google Assistant, and Samsung SmartThings.

Headquartered in Toronto, Ontario, Ecobee continues to innovate in the residential and commercial energy management sectors. Their products are designed to be easy to install and use, helping homeowners save on heating and cooling costs without sacrificing comfort.

• How do I install my Ecobee thermostat without a C-wire?

  Most Ecobee thermostats include a Power Extender Kit (PEK) which allows you to install the device reliably if your system lacks a C-wire.

• What should I do if my Ecobee won't turn on?

  Check your circuit breaker to ensure power is flowing to the HVAC system. If using the PEK, verify the wiring at your furnace control board matches the installation guide.

• How do I contact Ecobee support?

  You can reach Ecobee support by phone at 1-866-518-6740 or via email at support@ecobee.com.