OCOM Manuals & User Guides

OCOM POS Solutions

OCOM is a recognized global supplier of Point-of-Sale (POS) and Auto-ID equipment. Headquartered in Shenzhen, China, the company provides a wide range of cost-effective and reliable hardware solutions. Their expansive product portfolio includes thermal receipt printers, barcode scanners, POS terminals, cash drawers, magnetic card readers, and other specialized checkout peripherals.

Committed to maintaining high industry standards, OCOM ensures strict quality control with ISO9001 certifications and extensive aging tests for all devices before shipment. Their technology is widely utilized across industries such as retail, banking, logistics, healthcare, and hospitality, helping international distributors and businesses deploy flexible, integrated electronic payment and retail systems globally.

• What operating systems are compatible with OCOM POS terminals?

  OCOM POS terminals generally support Windows (7/8/10, Embedded, WEPOS), Linux, and Android OS, depending on the specific model and motherboard configuration.

• How do I upgrade the system memory of my OCOM POS terminal?

  Depending on the model, system memory can often be upgraded via the SO-DIMM DDR slot or internal board. Please refer to your specific user manual to safely remove the back cover and insert the upgraded memory.

• How do I connect the OCOM cash drawer to my POS system?

  Connect the cash drawer to your POS terminal using the provided RJ11 or RS232 interface cable. Ensure your POS terminal matches the drawer's voltage requirement (typically 12V or 24V DC).

• Why is my OCOM thermal printer printing blank paper?

  If the printed paper is coming out blank, the thermal paper roll is likely installed backwards. Open the paper container and flip the roll so the paper feeds correctly towards the cutter according to the directional arrows in the manual.